Service
Service is a critical success factor for any organisation, whether they be private or public or not for profit organisations.
How does one get service? When someone is paying attention to your needs, when someone has exceeded your expectations, when someone turns a bad situation into a positive outcome.
We offer training workshops on what service is all about and how service can be internalised into "the way we work" in an organisation. We will:
- Design and customise a service programme relevant to your organisation.
- Design and develop the training programme.
- Produce faciliator guide and participant workbooks.
- Faciliate Train the Trainers programme.
Sales and Telemarketing
- Customisation of telemarketing programs, eg Loyalty programs to achieve desired sale targets.
- Assess sales and service effectiveness using surveys and mystery shoppers.
- Customise and deliver sales and service training programs.
- Customise sales incentive plan for target groups.
Services
There are many capabilities that we have. We can improve your strategy in organisational effectiveness, change management, leadership, communication and many others.
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